Every call answered. Day or night, in English or Spanish.
Charlie, our AI, picks up when you can’t, asks the questions your best office person would ask, and books the job straight into your calendar.
Never miss a call.
Most calls to a small service business come in while the owner is on a job. When nobody picks up, the caller rarely leaves a message. They call the next company on the list.
Answer puts Charlie on your line. She answers every call you don’t, lets the caller choose English or Spanish, asks your questions, books the appointment and hands your team a recording and a summary. You decide when she picks up: after hours only, when you don’t answer, or every call.
- 1
Keep your number
Calls forward to Charlie on the rules you pick. Your customers dial the same number they always have.
- 2
We write her script for your trade
The questions she asks, the jobs you take, your service area and your hours. You hear it and approve it before she goes live.
- 3
She books into your calendar
Real openings from your calendar, with a confirmation sent to the customer and a reminder before the visit.
- 4
Your team gets the details
Every call is recorded and transcribed and lands in your lead pipeline with a short summary, so nobody has to call back to find out what it was about.
Watch Charlie handle a call
A scripted example of what Answer does, start to finish. Then call the live line and try it yourself.
- 1Picks up, day or night
- 2Asks your questions
- 3Switches to Spanish
- 4Books it and hands it over
Every part, set up and run by our team
- Answers 24/7, including nights, weekends and holidays
- English and Spanish, the caller’s choice
- Questions written for your trade and approved by you
- Books estimates and visits into your calendar
- Takes a callback number when someone asks for a person
- Recording and transcript of every call
- Summary and caller details in one lead pipeline
- Booking confirmation and appointment reminders
- A text-back if a call drops before she answers, once your texting is registered
- Your number forwarded, nothing to install
- Script, hours and service area set up by our team
- Changes made for you when your business changes
Good to know: Charlie does not transfer a call live to a person today. When a caller asks for someone, she takes their name and number and flags it for your team.
About Answer
Does Charlie sound like a robot?
Call her and decide. She is answering our own line right now, the same way she would answer yours.
What if the caller wants a real person?
She takes their name and the best number to reach them, and it lands in your pipeline flagged for a callback. She does not transfer calls live.
Can she really handle Spanish?
Yes. Callers choose English or Spanish, and she asks the same questions and books them in the language they chose.
Do I have to change my phone number?
No. Calls forward to Charlie from the number you already have, on the rules you choose.
How quickly can it be live?
Answering is usually live within days. Anything that sends texts turns on once your own number’s carrier registration clears, usually one to two weeks.
What does it cost?
It depends on your call volume and locations. Book a demo and you get a quote in writing.
Hear it first. Then get a quote.
Charlie is answering our line right now, in English or Spanish. When you're ready, book a demo and we'll quote Answer for your business in writing.