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Carrying on with voicemail
This is the real competitor. Not another vendor — the decision to keep doing what you are doing, because it has been working well enough and changing things is a hassle.
The alternative
With Charlie
Cost today
Nothing you can see on a bill
A monthly figure you can see
Cost you cannot see
The jobs that booked with whoever picked up
Those jobs, minus the ones we lose anyway
Effort to set up
None
About a week, most of it ours
Risk
Nothing changes, which is the point
It might not work for your business
Who answers at 7pm
Voicemail, and about a fifth of people leave one
Somebody, every time
What you find out
Nothing. You cannot miss what you never heard
Every call recorded, so you know what is coming in
Where we would not push it: Doing nothing is a legitimate choice and sometimes the right one. If your phone gets answered, your calendar is full and you are turning work away, you do not need us and we will say so. The reason we offer the free missed-call audit is that most owners genuinely do not know which of those two situations they are in — and it costs you nothing to find out.