When nobody can pick up, Charlie does.
Charlie is the AI that answers your calls when your team can't. She asks what your front desk would ask, books the job and writes it into your pipeline. She's one part of what we run, alongside your ads, follow-up, reviews and website.
Answers day or night
No hold music and no voicemail. She picks up when your team can't, including evenings and weekends.
Asks the right questions
Set up with your services, your service area and your rules — so she qualifies the way you would.
Books the job
Straight to your calendar, with a confirmation and reminders sent from there.
Hands off to a person
Angry caller, complex quote, something she shouldn't touch — it goes to a person.
English and Spanish
Callers can choose Spanish at the start of the call and be qualified and booked in Spanish.
Every call reviewable
Recorded and transcribed, and every caller is told so at the start of the call.
One part of a bigger system
The ads bring people in, the follow-up keeps after them, and Charlie catches the calls nobody else can. Everything lands in the same pipeline.
After hours, 98 degrees, booked in a minute.
An example of the call your voicemail would have taken. Charlie qualifies the address, checks the emergency slot, books it and sends the confirmation, with nobody on your team awake.